Terms of Service

LastPass Terms of Service for Personal Use

These Terms of Service (“Terms”) govern your access to and use of the LastPass products, software, and associated service offerings (“the Services”) provided or operated by the applicable LastPass entity identified at lastpass.com/legal-center/contracting-entities (“LastPass,” “us,” or “we”). These Terms apply to everyone who accesses or uses the Services.

Please read these Terms carefully. They create a legally binding agreement between you and LastPass. If you do not agree to these Terms, please do not use the Services.

1. Using the Services

1.1 Your Right to Use the Services

We will provide the Services, and you may use them, in line with these Terms for your own personal use. Individual accounts may not be shared with others. By using the Services, you confirm that you are of legal age and agree to these Terms.

1.2 What You Cannot Do

You agree not to:

• Modify, create derivative works of, reverse engineer, decompile, or try to access the source code of the Services.
• Use the Services in a way that disrupts our networks, user accounts, or the Services themselves.
• Store, upload, or transmit any harassing, indecent, obscene, or unlawful material, or any virus, malware, or malicious code through the Services.
• Market or resell the Services to anyone else.
• Violate anyone’s rights, including by transmitting material that may violate someone else’s intellectual property, privacy, or other legal rights.
• Register your account with an email address you are not entitled to use for personal purposes.
• Use the Services to commit fraud or impersonate any person or entity.
• Gain unauthorized access to any system or network, or engage in any other illegal or fraudulent activity.

1.3 Changes to the Services

We may modify or discontinue the Services at our discretion. We may make certain premium features or additional functionality available for an additional cost.

1.4 Family Plan

If you use our family plan, you may create and assign accounts for other family plan members. By creating those accounts, you confirm that you have the legal right to do so. You consent to our processing of personal data for all family plan members, as described in our Global Privacy Notice, including any members who may be minors. You are responsible for the activities of the other members of your family plan and their compliance with these Terms.

1.5 VPN Service

This section applies if you use the LastPass VPN Service.

How It Works: The LastPass virtual private network (the “VPN Service”) is part of the Services. We deliver the VPN Service using network infrastructure and technology operated by a third-party provider (the “Infrastructure Provider”). You are purchasing the VPN Service from LastPass, not from the Infrastructure Provider. We may change the Infrastructure Provider, server locations, or the technology we use to deliver the VPN Service at any time.

VPN Logging: The LastPass VPN Service is designed to collect only limited account and connection data needed to operate the VPN Service, as described in our Global Privacy Notice. Neither LastPass nor the Infrastructure Provider maintains logs of websites visited, DNS requests, application usage, traffic content, or communications transmitted through the VPN Service, or persistent records linking your activity to specific online destinations.

Anonymous Browsing: The VPN Service does not make you completely anonymous and does not protect against all forms of monitoring, tracking, or identification. For example, you may still be identified if you provide identifying information to a third-party website or service, or if we are required to disclose information we do have, such as account and billing details, in response to valid legal process, such as a subpoena or court order.

2. Fees and Payment

2.1 Fees and Payment Information

If you purchase a paid version of the Services, you agree to pay all applicable fees and to provide accurate billing, contact, and payment information. All payments are final and non-refundable.

We may review your account and charge additional fees if the number of users on your account exceeds your purchased quantity. We may charge the payment card on file, or bill you, for all amounts due. We may take steps to update your payment card information (where allowed) to ensure timely payment. Your payment information may be shared with our third-party payment processors for payment processing, fraud prevention, and legal compliance purposes.

2.2 Taxes

You are responsible for all applicable taxes, tariffs, or government fees related to your use of the Services, including sales, value-added, goods and services, and withholding taxes. You will pay all amounts due in full, without any right of set-off or deduction.

2.3 Non-Payment and Price Changes

If you do not pay applicable fees, we may suspend or terminate the Services after notifying you. You agree to reimburse us for all reasonable costs we incur in collecting overdue amounts.

We may update pricing at any time. Price changes take effect at your next renewal. We will notify you of price changes in a timely manner, as required by law, by publishing information on our website, emailing you, or including the update on a quote or invoice. Your continued use of the Services after notice serves as your agreement to the price change.

3. Subscription, Renewal, and Termination

3.1 Subscription and Renewal

The Services are billed on a subscription basis, in advance, on a recurring cycle (typically yearly).

Automatic Renewal: To help ensure uninterrupted service, subscriptions will automatically renew for a period equal to your expiring term, unless either party cancels at least 30 days before the current term expires.

How to Cancel Auto-Renewal: You can cancel automatic renewal at any time by selecting “Cancel Auto-Renewal” in the My Account section of your LastPass vault’s Account Settings, or by contacting our support team at support.lastpass.com (Premium and Families accounts only). Canceling one LastPass Service does not affect subscriptions to other Services.

3.2 Termination

You may stop using the Services at any time and contact us at support.lastpass.com to cancel your account. You will continue to be charged until the end of your current subscription term.

We may suspend or terminate your account if we believe you have violated these Terms. We may reinstate your access if you remedy the violation to our satisfaction. We will provide notice of any suspension or termination where required by applicable law.

3.3 What Happens After Termination

If your paid subscription ends or is terminated, your account may automatically convert to a free or basic version of the Service, if available, at our discretion. If no free version is available, your access to the Services will end.

To the extent permitted by law, neither party will be liable for damages resulting from the valid termination of the Services. Termination will not affect any claim that arose before the effective termination date.

4. Your Content and Accounts

4.1 Your Content

Your “Content” means any usernames, credentials (e.g., passwords, passkeys) secure notes, files, documents, or similar data that you upload or enter into your LastPass vault when using the Services. You keep all rights to your Content. We may use your Content only as needed to operate and provide the Services to you.

4.2 Your Accounts

When you access or use the Services, you must provide information that is accurate, complete, and current. If you register with a business email address (for example, one provided by your employer), we may confirm the existence of your account to the verified owner of that email domain upon their request.

We may suspend your access if you or your users appear to be using the Services in a way that is likely to cause harm to us, or if we have reasonable grounds to suspect illegal, fraudulent, or abusive activity. You agree to keep your master password safe and not share it with anyone. We do not send emails asking for your usernames or passwords.

4.3 Your Privacy and Security

Information Security. We maintain appropriate technical, organizational, and administrative safeguards designed to protect the Services and your Content from unauthorized access, loss, misuse, or disclosure. We also maintain a compliance program that includes independent third-party audits and certifications. More details about our security measures, including encryption standards and data retention, are available at our Trust & Privacy Center.

Data Privacy. We maintain a global data privacy program designed to safeguard your Content and any personal data we collect or process on your behalf. When you use the Services, your personal data may be processed using equipment and resources located in the United States and other countries. Visit our Trust & Privacy Center to review our privacy program, privacy notice, data processing locations, and sub-processor disclosures.

5. Compliance with Laws

You agree to comply with all applicable laws, rules, and regulations, including export, privacy, and data protection laws. The Services are subject to export control and trade sanctions laws in the United States and other countries, including those administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC), the U.S. Department of Commerce, the European Union, and the United Kingdom. You may not access, use, or export any part of the Services in violation of those laws, or try to evade them.

Specifically, you represent and warrant that you:

• Are not located in a country or territory subject to U.S. trade sanctions or other significant trade restrictions (including Cuba, Iran, North Korea, and the Crimea, Donetsk, and Luhansk regions of Ukraine), and will not access, use, or transfer the Services in or to such territories.
• Are not identified on any U.S. government restricted party list.

Where required by law, we will cooperate with reasonable government requests related to the Services. You are solely responsible for making sure your use of the Services is legal where you are located. If we believe you have not complied with applicable law, we may restrict or suspend your access to the Services or terminate your subscription.

6. Artificial Intelligence (AI) Features

This section explains how features that use artificial intelligence work in the Services.

6.1 Using AI Features

Some parts of the Services may use artificial intelligence or machine learning (“AI Features”). Where applicable, we will identify AI Features within the Services or otherwise indicate when a feature is an AI Feature.

You are responsible for complying with any laws that apply to your use of AI Features. You are also responsible for meeting any notice, consent, recordkeeping, or other obligations those laws place on you.

6.2 Your Content and AI

Your Content is not accessible to us or to our third-party AI providers. We therefore do not use your Content to train AI models.

6.3 You Stay in Control

We will not set up or turn on AI Features to take independent actions on your account without your prior consent. If an AI Feature suggests, drafts, or generates an action, that action requires your explicit initiation, confirmation, and review before it takes effect.

6.4 Responsibility for AI Outputs

AI Features are designed to support your decisions, not to make them for you. Their outputs may contain “hallucinations” (confident-sounding statements that are simply wrong) or other inaccuracies.

Some AI Features may produce outputs, recommendations, or content that are included in or delivered as part of the Services. You are responsible for reviewing and validating those outputs for accuracy, and for deciding whether to rely or act upon them.

7. Warranty Disclaimer

The following section limits the warranties we make about the Services. We are required to present some of this language in capital letters.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

IN PARTICULAR, WE DO NOT WARRANT THAT:

• THE SERVICES WILL BE TIMELY, UNINTERRUPTED, SECURE, OR ERROR-FREE;
• THE SERVICES WILL WORK WITH ANY SPECIFIC HARDWARE, SOFTWARE, SYSTEM, OR DATA;
• THE SERVICES WILL MEET YOUR REQUIREMENTS; OR
• ALL ERRORS OR DEFECTS WILL BE CORRECTED.

YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.

8. Limitation of Liability

The following section limits the amount and types of damages you can recover from us. We are required to present some of this language in capital letters.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LASTPASS WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR OTHER SUCH DAMAGES OR LOSSES, INCLUDING DAMAGES ARISING OUT OF OR RELATING TO:

• LOSS OR CORRUPTION OF FILES OR DATA;
• LOSS OF INCOME;
• LOSS OF OPPORTUNITY;
• LOST PROFITS; OR
• COSTS OF RECOVERY,

HOWEVER CAUSED AND BASED ON ANY THEORY OF LIABILITY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR VIOLATION OF STATUTE, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL CUMULATIVE LIABILITY OF LASTPASS, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, AND AFFILIATES FOR DAMAGES ARISING OUT OF YOUR USE OF THE SERVICES AND THESE TERMS IS LIMITED TO THE AMOUNTS YOU PAID FOR THE APPLICABLE SERVICE DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE INCIDENT GIVING RISE TO THE LIABILITY.

9. Additional Terms

9.1 Sales, Promotions, and Pricing

Sales, promotions, and other special discounts are temporary and offered at our discretion. When your subscription renews, any discounted or promotional pricing may no longer apply.

9.2 Free Services and Trials

Your right to use any free version of the Services is not guaranteed for any period of time. We may modify or end your access to free Services at our discretion.

If you are using the Services on a trial basis, your trial ends at the earlier of the end of the trial period or when you convert to a paid subscription. You may need to enter billing information to register for a trial. If you do, we will not charge you until the trial period ends. At the end of the trial, unless you cancel, you will be automatically charged the applicable fees for the subscription type you selected.

9.3 Third-Party Services

We are not responsible for, do not endorse, and have no control over any third-party sites or services you link to or integrate with the Services. Your use of third-party services is governed by their own terms and privacy policies. We strongly recommend that you read those terms and policies.

9.4 Beta Services

We may offer you access to beta services that have not yet been generally released. Use of beta services is voluntary and at your sole risk. We may discontinue beta services at any time without notice, and we are not required to provide technical support for them. Beta services are offered “AS-IS,” and to the extent permitted by law, we disclaim any liability, warranties, indemnities, and conditions related to them.

9.5 Our Intellectual Property

We retain all ownership rights in the Services, including our name, logo, and other marks, and all related intellectual property rights (including modifications, enhancements, derivative works, and upgrades). You may not use or register any trademark, service mark, business name, domain name, or social media name that incorporates or is similar to any of our marks.

9.6 No Class Actions

This section means that if you have a legal dispute with us, you must bring it individually — not as part of a group lawsuit.

You agree not to bring or participate in any class, consolidated, or representative action against us or any of our employees or affiliates. Any claim you may have against us arising out of this agreement or your use of the Services may only be brought on an individual basis.

9.7 Security Emergencies

If we believe the security of the Services or our infrastructure may be at risk due to hacking attempts, denial of service attacks, or other malicious activities, we may temporarily suspend the Services. If we do, we will give you notice where practicable and work to resolve the issue and restore the Services promptly.

9.8 High-Risk Use

The Services, including any AI Features and their outputs, are not designed for high-risk uses. These include operating critical infrastructure, weapons systems, aircraft navigation or communications systems, life support systems, or any hazardous environment that requires fail-safe controls.

9.9 Assignment

You may not assign or transfer your rights under these Terms, in whole or in part, without our prior written consent. We may assign these Terms, in whole or in part, to an affiliated entity or as part of a corporate reorganization, merger, acquisition, or sale of all or substantially all of its business or assets.

9.10 Communications

We may send you operational notices about billing, account activity, and service updates to the primary email on your account, or electronically via our website, in-product notices, or self-service portal. If you have questions about these Terms, you can contact our support team at support.lastpass.com or write to the applicable LastPass entity at the address found at lastpass.com/legal-center/contracting-entities.

9.11 Survival

Some sections of these Terms continue to apply even after your subscription ends:

Sections 2 (Fees and Payment), 3.3 (What Happens After Termination), 4 (Your Content and Accounts), 8 (Limitation of Liability), 9.6 (No Class Actions), 9.10 (Communications), and 9.15 (Governing Law and Disputes).

9.12 Entire Agreement and Changes

These Terms are the entire agreement between you and LastPass regarding the Services and replace all prior agreements. We may update these Terms from time to time. The most current version will always be available at lastpass.com/legal-center/terms-of-service and will show the “Last Updated” date.

If we make a material change, we will make reasonable efforts to give you at least 30 days’ notice before the new terms take effect. What counts as a “material change” is determined at our discretion. Your continued use of the Services after notice means you accept the updated Terms. If you do not agree to the new terms, please stop using the Services.

9.13 General Terms

If any part of these Terms is found unenforceable, the remaining parts continue to apply. These Terms apply only to you and LastPass and are not for the benefit of any third-party. Our authorized distributors may not modify these Terms or make binding commitments on our behalf. Our failure to enforce any right under these Terms does not waive that right. Unless otherwise stated, remedies are cumulative. These Terms may be accepted online or signed electronically.

We will not be responsible for any delay or failure to perform under these Terms due to events beyond our reasonable control (for example, natural disasters, acts of government, labor disputes, or activities of third-party service providers).

9.14 Consumer Complaints

We want to make sure you’re satisfied with the Services. If you have a concern or want to raise a dispute, please start by reviewing our support resources at support.lastpass.com. Premium and Families users can also contact our support team directly for faster resolution.

If we are unable to resolve your complaint:

• California residents may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by writing to 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by calling (800) 952-5210.
• EU residents may use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

9.15 Governing Law and Disputes

The applicable LastPass entity, contact information, and governing law depend on your billing location and are listed at lastpass.com/legal-center/contracting-entities.

Last Updated: October 2026 (2026.v1.0)